Privacy Policy

Effective Date: July 24 2025

Welcome to The Kenrick Hotel. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website or use our services.

Who We Are

Our website address is: http://thekenrickhotel.com.

Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, and mailing address
Booking Details: Reservation dates, preferences, and special requests
Payment Information: Billing details and credit/debit card information
Technical Data: IP address, browser type, device information
Mobile Information: Phone number, carrier details, and consent preferences
User-Generated Content: Comments, reviews, uploaded images, and profile information

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to assist in spam detection.

An anonymized string created from your email address (a hash) may be shared with the Gravatar service to check if you are using it. Gravatar’s privacy policy is available here: https://automattic.com/privacy. Once your comment is approved, your profile picture may be publicly visible alongside it.

Media

If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS), as visitors to the website may be able to download and extract location data from those images.

Cookies

We use cookies to enhance your browsing experience. Cookies may include:

Comment Cookies: If you leave a comment, you may opt to save your name, email, and website in cookies for convenience. These last for one year.
Login Cookies: We set temporary cookies to determine browser compatibility and persistent cookies to remember login details and display settings. Login cookies last for 2 days; screen option cookies last for 1 year. Selecting “Remember Me” extends login persistence to 2 weeks.
Edit/Post Cookies: When editing or publishing an article, a cookie (without personal data) is saved in your browser to identify the post. It expires after one day.

You can manage or disable cookies in your browser settings.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles). Embedded content behaves exactly as if you visited the source website. These external sites may collect data about you, use cookies, and track your interaction with embedded content, especially if you are logged in to those third-party platforms.

How We Use Your Information

We use your information to:

Process reservations and payments
Respond to inquiries and provide customer service
Enhance and personalize your experience on our website
Send transactional or promotional communications (with your consent)
Comply with legal and regulatory obligations

Mobile Information & SMS Consent

We take your mobile privacy seriously:

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Mobile data may be shared with subcontractors strictly to support customer service and operational needs.
All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
You may opt out of SMS messages at any time by following instructions in the message or contacting us directly.

Who We Share Your Data With

We do not sell or rent your personal data. We may share information with:

Trusted service providers who support site functionality, booking, and guest services
Subcontractors, solely for operational or support functions
Legal authorities, when required by law
Spam detection services, in the case of user-submitted content
Email/SMS providers, for transactional communications (with proper opt-in)

If you request a password reset, your IP address may be included in the reset email.

Data Retention

Comments and their metadata are retained indefinitely to facilitate follow-ups.
Registered users (if any) can view, edit, or delete their information at any time (except usernames).
Website administrators can access and manage all user data.

Your Rights Over Your Data

You have the right to:

Request a copy of the personal data we hold about you
Request correction or deletion of your information
Withdraw consent for marketing communications
Request that we erase personal data (excluding data we must keep for administrative, legal, or security purposes)

To exercise these rights, contact us at info@thekenrickhotel.com

Data Security

We implement appropriate technical and organizational safeguards to protect your information. These include secure payment processing, encrypted transmission, and access restrictions.

Where Your Data Is Sent

Visitor comments may be analyzed by automated spam detection services. Other third-party providers may process data strictly as necessary to provide essential services.

Children’s Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect data from them.

Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Your continued use of the site indicates acceptance of any updates.

Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

The Kenrick Hotel
419 Banff Ave,
Banff, Alberta,
T1L 1A7

(403) 762-2236
info@thekenrickhotel.com
http://thekenrickhotel.com